Cancellation policy
Some items in our store may be offered to you as a subscription or prepaid order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions (LWA membership)
When you purchase a subscription (LWA membership) you'll be billed regularly. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Prepaid Services
When you purchase a service it is non-refundable. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You may cancel a partially paid pre-order order but will forfeit all funds paid. If the order has been fulfilled, then you can't cancel the order. See our returns policy for more details on returns and refunds.